FAQ

FAQs

Welcome to our FAQs page. We’ve compiled some of the most common questions our customers ask. We hope you’ll find the answers you need here. If not, don’t hesitate to reach out to our customer service team.

What is your shipping policy?

We offer standard shipping within Egypt. Shipping times and costs may vary based on your location and the size of your order. For more information, please refer to our Shipping Policy page.

What is your return policy?
We offer a hassle-free return policy within 30 days of purchase. Items must be in their original condition with tags attached. For more information, please refer to our Returns Policy page.
How long does shipping take?

Shipping times vary based on your location and the specifics of your order. Once your order is placed, we will provide an estimated delivery date.

Can I order a custom design?

Absolutely! If you're looking for a custom dress for a special occasion or have a unique design in mind, our team would be delighted to help bring your vision to life. Please contact us at WhatsApp to discuss your requirements or visit our Showroom

Do you offer international shipping?

Yes, we certainly do offer international shipping. We're pleased to serve our customers in the Gulf, USA, and Europe. Rest assured, no matter where you're located, you can effortlessly order your favorite Amany El Cherif designs and we will ensure they reach you in impeccable condition.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, E-wallets and PayPal. For more information, please visit our Payment Methods page.

How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's website.
Can I cancel my order?
If your order has not yet shipped, you can cancel it by contacting our customer service team. If your order has already shipped, you may need to return the items according to our Returns Policy.
Do you have a size guide?

Yes, we offer a size guide on our website to help you find the right fit for your body type. If you have any questions about sizing, please don't hesitate to contact our customer service team for assistance.

How do I contact customer service if I have a question or concern?
You can contact our customer service team by phone, email, or live chat on our website. Our team is available to assist you with any questions or concerns you may have.
How can I stay updated with new collections?

The best way to stay updated with our latest collections and offers is to subscribe to our newsletter and follow us on our social media platforms. Follow Now

If you have a question that isn't answered here, feel free to contact us directly. We're here to help!

Didn’t find the answer you were looking for?

Please don’t hesitate to contact us directly.

We’re always here to assist and ensure your Amany El Cherif shopping experience is as seamless and enjoyable as possible

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